Payment Locations:

*****IMPORTANT NOTICE***** Only the payment locations listed below are affiliated with the County and are "official" collection sites. Payments dropped off at any other location are not processed or posted to your account immediately and could result in an interruption of service. If you received a two month bill or a discontinue notice, please use our 24/7 Automated Pay-By-Phone service or to make a web payment using your Visa, Discover, MasterCard, American Express or by ACH withdrawal. Visit us at https://iwr.hillsboroughcounty.org/hcwdweb/ .
WRD Customer Service Center - South-Central WRD Brandon Support Operations Complex 332 N. Falkenburg Road Tampa, FL 33619 (north of State Road 60, adjacent to the county's Resource Recovery Facility and Animal Services shelter) View Map Hours: 8:00 a.m. - 5:00 p.m. Monday - Friday	WRD Customer Service Center - Northwest 15610 Premiere Drive Tampa, Fl 33624 ( off Northdale Boulevard, one block west of Dale Mabry Highway )  View Map Hours: 8:00 a.m. - 5:00 p.m. Monday - Friday	All AMSCOT locations in Florida. Note that payments made by 8 p.m. will be posted to your WRD account at 8 a.m. the next business day.  View Map

Water Bill Calculator

Enter amounts to nearest hundredth gallon.  Please note these are estimates only.

Total Potable Water Used (Gallons):     Charges: Gallons Charge Per 1,000 Gallons Charge Customer Bill Charge     $3.91 Water Base Facility Charge     $8.12 Tampa Bay Water Pass-Through Consumption Charge   0 $ 2.93 - Water Usage Charges       0 - 5,000 Gallons   0 $ 0.66 $ 0 5,001 - 15,000 Gallons   0 $ 1.85 $0.00 15,001 - 30,000 Gallons   0 $ 3.09 $0.00 30,0001 or More Gallons   0 $ 4.63 $ 0 Water Total     $12.03         Wastewater Base Facility Charge     $ 13.02 Wastewater Usage Charge (Capped @ 8,000GPM) 0 $ 4.22 $0.00 Wastewater Total     $13.02         Total Bill     $25.05

Irrigation Calculator

# of Zones # of Minutes # of Days Gallons Irrigation Calculator (Approximation Only)

Fast Payment Options:

The Hillsborough County Water Resource Services understands time is a precious commodity. To assist our customers, we offer several alternative payment options designed to not only save stamps and paper, but also time. Automatic Bill Payment - This allows automatic withdrawal from your checking or savings account about 11 days after the bill date. It requires the completion of a simple enrollment for authorization of withdrawals. Rapid Pay - This is available through some banks and allows you to pay your bill directly to Water Resource Services using your personal computer. Check with your bank to see if this is available to you. Pay-By-Phone - This service allows for payment using a credit card and / or voice recognition and is available 24 hours a day, seven days a week through the Automated Account Information system. Call 276-8526. Online - view account information, make a credit card or ACH withdrawal payment, and set up automatic e-mail notification of your bill, by going to http://iwr.hillsboroughcounty.org/hcwdweb. To learn more, call 272-6680 to speak to a customer service representative.

Billing Rates:

Previous Rates October 1, 2010 Rates on Usage Beginning June 1, 2011   Water Wastewater Water Wastewater Bill charge 3.88* 3.88* 3.91* 3.91* Base facility charge 8.07 13.02 8.12 13.11 Monthly cost per 1,000 gallons Tampa Bay Water Charge 2.93   2.93   0-5,000 0.66 4.19** .66 4.22** 5,001-15,000 1.84 4.19** 1.85 4.22** 15,001-30,000 3.07 4.19** 3.09 4.22** 30,001 or more 4.60 4.19** 4.63 4.22** * Per bill, not for each service ** Wastewater charges are capped at 8,000 gallons per month for residential customers.

Single-Family Residential Metered Reclaimed Water Previous Rates October 1, 2010 Rates on Usage Beginning June 1, 2011       Base Charge 3.83 3.86 Monthly cost per 1,000 gallons 0 – 5,000 .26 .26 5,001 – 15,000 .41 .41 15,001 – or more .56 .56     For more information regarding multi-family residential and commercial rates, please contact Customer Service at 272-6680. Rate Schedule for Water, Wastewater, and Reclaimed Service Rate Adjustments Effective June 1, 2011 Beginning June 1, 2011, Water Resource Services customers will see changes in the rates they pay for water, wastewater and metered reclaimed water service. In order to keep the utility financially sound, Hillsborough County Commissioners in May approved the implementation of “rate indexing.” Rate indexing will allow us to make annual adjustments to rates based on an inflation factor established by the Florida Public Service Commission. The rate indexing will be applied on usage beginning June 1, 2011. The rate adjustment for this year is 0.66 percent, amounting to an additional 36 cents per month on the typical household use of 6,000 gallons of water.

Questions and Answers Regarding The New Rates Q. Why is WRS adjusting my rates? A. The rates are being adjusted to help the utility meet operating needs, maintain good financial standing and preserve its bond rating. Q. Why is the utility concerned about its bond rating? A. Bond ratings are a lot like your personal credit score. The better our credit rating, the less interest the utility pays on money borrowed to pay for necessary capital improvements, such as expanding and upgrading existing plants, or building new facilities as needed. If WRS does not take action to keep the utility in good financial standing, bond agencies could lower our credit ratings, leading to millions of dollars more in additional interest. That in turn would lead to even larger rate increases for customers. Q. What is rate indexing? A.An independent financial company recommended indexing as a tool for WRS to set its rates to keep up with inflation. Rate adjustments can be made only once per calendar year, and will be tied to a factor set by the Florida Public Service Commission. Although WRS is not regulated by this authority, their standards are specific to Florida utilities. This makes their inflation factor more applicable to WRS, unlike the Consumer Price Index, which incorporates a wide variety of commodities. Q. What rates are affected? A.The amounts paid for water, sewer and metered reclaimed water service. The system of tiered rates – where higher water users pay more – will continue. The indexing will not affect reclaimed water customers who pay a fixed monthly amount already set by a formal agreement with the county. Q. Will the rates go up every year? A. Only if the utility’s revenues do not meet a certain threshold. The indexing plan approved by the County Commission allows for WRS to begin charging the adjusted automatically on June 1 of each year if adjustments are necessary. Q. Are other utilities raising their rates? A.Yes, many utilities in neighboring counties and cities raised rates last year, and/or are doing so this year, including the City of Tampa, Pasco County and Polk County. Q. What is the “Purchased-Water Pass-Through Charge” on my bill? A. This portion of the bill refers to the cost of water purchased by WRS from other sources. Hillsborough County does not own any drinking water sources, such as wellfields or reservoirs. Nearly all of the drinking water we provide to our customers is purchased from Tampa Bay Water, the regional wholesale water supplier that serves six member governments. Depending on where you live, you may also be drinking water we buy from the cities of Tampa, Temple Terrace or Plant City. The cost of this purchased water is paid by our customers through the “pass-through” charge, which is averaged and calculated annually. Every customer pays the same rate, and WRS does not make a profit on the charge. Q. What reclaimed water rates are impacted by the rate indexing? A.The indexing applies to metered reclaimed water rates, that is, for those customers who pay for the actual amount of reclaimed water they use every month. The indexing does not impact customers who are charged a fixed monthly rate.